TeamSTEPPS® Train-the-Trainer Course

Program Description: 

TeamSTEPPS® is foundational to driving high reliability into procedures and processes to establish, maintain, and improve a culture of safety across an organization and throughout the DHA. This virtual and in-person course will address the identification and implementation of TeamSTEPPS® tools and strategies to minimize and eliminate communication barriers and improve team performance and patient safety. This activity produces Instructor Trainers qualified to facilitate both Train the Trainer and Train the Staff classes, provides resources for training other TeamSTEPPS® courses, and ensures that participants gain the knowledge and training required to implement and coach the behaviors that achieve positive results.

Target Audience

This activity provides continuing education for physicians, nurses, physician assistants, pharmacists, pharmacy technicians, dentists, dental hygienists, and dental technicians. A certificate of attendance is available for other attendees.

Learning Objectives

Day 1

  1. Describe the TeamSTEPPS® (Team Strategies and Tools to Enhance Performance and Patient Safety) training course.
  2. Identify the roles of patients and family caregivers within the care team.
  3. Outline TeamSTEPPS® tools and strategies that can improve a team’s communication.
  4. Apply the tools for leading teams to specific clinical scenarios.
  5. Explain situation awareness and identify approaches to maximize it.
  6. Outline conflict resolution strategies.
  7. Demonstrate how to appropriately apply the tools and strategies in clinical scenarios.

Day 2

  1. Explain measurement’s role in successful implementation.
  2. Identify why many TeamSTEPPS® implementations fail.
  3. Discuss the four different levels of measurement to determine the effectiveness of any training intervention.
  4. Develop a TeamSTEPPS® Implementation Plan.
  5. Outline how to implement coaching in TeamSTEPPS®.
  6. Identify errors common to organizational change.
  7. Elicit and provide feedback on knowledge of tools and strategies and teaching style.
Course summary
Available credit: 
  • 12.75 Physician Assistants (AAPA)
    DHA J-7 CEPO has been authorized by the American Academy of Physician Associates (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for 12.75 hours of AAPA Category 1 CME credits. Approval is valid until Sunday, November 30, 2025 - 11:59pm ET. PAs should only claim credit commensurate with the extent of their participation.
  • 12.75 ACCME Non-Physician CME Credit
    DHA, J-7, CEPO is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing education. ACCME Non-Physician CME Credit providers will be provided a certificate of participation for educational activities certified for AMA PRA Category 1 Credit™. ACCME Non-Physician CME Credit providers may receive a maximum of 12.75 hours for completing this Course activity.
  • 12.75 Pharmacists (ACPE)
    JA4008136-0000-24-213-H05-P
    No valid paper/electronic statement of credit will be offered. DHA, J-7, CEPO is accredited by the American Council for Pharmacy Education (ACPE) to provide continuing education for Pharmacists. This knowledge based activity will provide a maximum of 12.75 contact hours of pharmacy continuing education credit. Participant CE records will be electronically communicated to CPE Monitor. There is no cost to participate in this activity.
  • 12.75 Pharmacy Technicians (ACPE)
    JA4008136-0000-24-213-H05-T

    No valid paper/electronic statement of credit will be offered. DHA, J-7, CEPO is accredited by the American Council for Pharmacy Education (ACPE) to provide continuing education for Pharmacy Technicians. This knowledge based activity will provide a maximum of 12.75 contact hours of pharmacy continuing education credit. Participant CE records will be electronically communicated to CPE Monitor. There is no cost to participate in this activity.

  • 12.75 Dentists and Allied Dental Staff (ADA CERP)

    DHA, J-7, CEPO is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education (CDE). ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at ADA.org/CERP.

    DHA, J-7, CEPO designates this activity for 12.75 continuing education credits

  • 12.75 Physicians (ACCME)

    DHA, J-7, CEPO is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

    DHA, J-7, CEPO designated this Course for a maximum of 12.75 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

  • 12.75 Nurses (ANCC)
    DHA, J-7, CEPO is accredited by the Joint Accreditation/ Interprofessional Continuing Education (IPCE) to provide this Continuing Nursing Education Course for a maximum of 12.75 ANCC contact hours. Nurses should only claim credit commensurate with the extent of their participation in the activity.
  • 12.75 Certificate of Attendance
  • 12.75 Interprofessional Continuing Education (IPCE)

    In support of improving patient care, DHA, J-7, CEPO is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team. This activity was planned by and for the healthcare team, and learners will receive 12.75 Interprofessional Continuing Education (IPCE) credits for learning and change.

Course opens: 
12/01/2024
Course expires: 
11/30/2025

Defense Health Agency TeamSTEPPS Patient Safety Planning Team. Presenter has no financial or non-financial relationships to disclose.

Disclosure: DHA J-7 staff, Planning Committee Members and reviewers have no financial or non-financial interest to disclose. All faculty members have no financial or non-financial interest to disclose.

Available Credit

  • 12.75 Physician Assistants (AAPA)
    DHA J-7 CEPO has been authorized by the American Academy of Physician Associates (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for 12.75 hours of AAPA Category 1 CME credits. Approval is valid until Sunday, November 30, 2025 - 11:59pm ET. PAs should only claim credit commensurate with the extent of their participation.
  • 12.75 ACCME Non-Physician CME Credit
    DHA, J-7, CEPO is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing education. ACCME Non-Physician CME Credit providers will be provided a certificate of participation for educational activities certified for AMA PRA Category 1 Credit™. ACCME Non-Physician CME Credit providers may receive a maximum of 12.75 hours for completing this Course activity.
  • 12.75 Pharmacists (ACPE)
    JA4008136-0000-24-213-H05-P
    No valid paper/electronic statement of credit will be offered. DHA, J-7, CEPO is accredited by the American Council for Pharmacy Education (ACPE) to provide continuing education for Pharmacists. This knowledge based activity will provide a maximum of 12.75 contact hours of pharmacy continuing education credit. Participant CE records will be electronically communicated to CPE Monitor. There is no cost to participate in this activity.
  • 12.75 Pharmacy Technicians (ACPE)
    JA4008136-0000-24-213-H05-T

    No valid paper/electronic statement of credit will be offered. DHA, J-7, CEPO is accredited by the American Council for Pharmacy Education (ACPE) to provide continuing education for Pharmacy Technicians. This knowledge based activity will provide a maximum of 12.75 contact hours of pharmacy continuing education credit. Participant CE records will be electronically communicated to CPE Monitor. There is no cost to participate in this activity.

  • 12.75 Dentists and Allied Dental Staff (ADA CERP)

    DHA, J-7, CEPO is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education (CDE). ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at ADA.org/CERP.

    DHA, J-7, CEPO designates this activity for 12.75 continuing education credits

  • 12.75 Physicians (ACCME)

    DHA, J-7, CEPO is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

    DHA, J-7, CEPO designated this Course for a maximum of 12.75 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

  • 12.75 Nurses (ANCC)
    DHA, J-7, CEPO is accredited by the Joint Accreditation/ Interprofessional Continuing Education (IPCE) to provide this Continuing Nursing Education Course for a maximum of 12.75 ANCC contact hours. Nurses should only claim credit commensurate with the extent of their participation in the activity.
  • 12.75 Certificate of Attendance
  • 12.75 Interprofessional Continuing Education (IPCE)

    In support of improving patient care, DHA, J-7, CEPO is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team. This activity was planned by and for the healthcare team, and learners will receive 12.75 Interprofessional Continuing Education (IPCE) credits for learning and change.

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Access Codes: Some courses require an access code to register. Please reach out to the point of contact at the organization providing the activity for the registration code. The Continuing Education Program Office (CEPO) does not provide access codes.

Accommodations: CEPO provides captions and transcripts to hearing-impaired learners upon request. For real-time closed captioning, contact CEPO at least three (3) business days before the event. If we cannot arrange for live captioning, a video recording and audio transcript will be provided after the event, typically within ten business days. For events delivered by CEPO’s partners, please contact the course instructor to inquire about accommodations.

For more details, or to submit a request, email [email protected].