JMESI Healthcare Management Course: Class #51, 16-18 SEP 2024

September 16, 2024 to September 18, 2024

Program Description: 

This course is a Tri-Service event designed for first-time clinical supervisors. The course provides learners with the administrative tools required to successfully manage their clinical areas. Attendees benefit from group interactions and panel discussions, which allow the clinicians to ask direct questions and receive first-hand answers regarding management tools and practices that impact or have the potential to impact the military healthcare management arena. Discussion topics include:

  • DHA Overview
  • Civilian Personnel Classification, Staffing and Labor Relations
  • Contracting Process
  • Quality Management Methodologies and Tools
  • TRICARE Program Summary
  • Clinical Leader Roles, Responsibilities and Management Tools

Target Audience

This activity provides continuing education for physicians, nurses, physician assistants, dentists, dental hygienists, dental technicians, and healthcare executives. A certificate of attendance is available for other attendees.

Learning Objectives

16 September 2024 (0830-1620 CST) (0930-1720 ET)

  1. Describe DHA’s mission, vision, and priorities.
  2. Identify DHA’s expectations of you in your Clinical Supervisory role.
  3. Describe the history and guiding principles of high reliability organizations (HRO) and their applications to military healthcare.
  4. Describe how Ready Reliable Care advances the DHA to become an HRO.
  5. Explain the TRICARE program and its health plans.
  6. Describe the process of procuring a government contract.

17 September 2024 (0830-1530 CST) (0930-1630 ET)

  1. Summarize when a new Position Description (PD) is needed and how they are classified.
  2. Discuss management of DHA HR Recruitment Processes and Policies.
  3. Describe supervisor rights, and responsibilities.
  4. Identify common types of leave.
  5. Impose discipline to address employee misconduct.
  6. Describe Disability Evaluation System (DES) Purpose, Background and Key Elements.

18 September 2024 (0830-1510 CST) (0930-1610 ET)

  1. Illustrate leadership roles and styles as appropriate to the situation.
  2. Design a positive organizational climate, culture, confidence, and trust among members.
  3. Understand and leverage diversity to build collaborative teams and interdisciplinary relationships.
  4. Describe health care surveys available to Department of Defense (DoD) beneficiaries, veterans, and TRICARE Members.
  5. Discuss the purpose and intent of locally managed surveys.
  6. Summarize Medical Administrator, Group Practice Manager, and ancillary administrative roles and responsibilities to manage both clinical and administrative functions.
Course summary
Available credit: 
  • 18.00 Physician Assistants (AAPA)
    DHA J-7 CEPO has been authorized by the American Academy of Physician Associates (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for 18.00 hours of AAPA Category 1 CME credits. Approval is valid until Friday, October 4, 2024 - 11:59pm ET. PAs should only claim credit commensurate with the extent of their participation.
  • 18.00 ACCME Non-Physician CME Credit
    DHA, J-7, CEPO is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing education. ACCME Non-Physician CME Credit providers will be provided a certificate of participation for educational activities certified for AMA PRA Category 1 Credit™. ACCME Non-Physician CME Credit providers may receive a maximum of 18.00 hours for completing this Course activity.
  • 18.00 Healthcare Executives (ACHE)
    By attending this program offered by DHA, J-7, CEPO, participants may earn up to 18.00 American College of Healthcare Executives (ACHE) Qualified Education hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation. Participants in this program who wish to have the continuing education hours applied toward ACHE Qualified Education credit must self-report their participation. To self-report, participants must log into their MyACHE account and select ACHE Qualified Education Credit.
  • 18.00 Pharmacists (ACPE)
    <JA4008136-0000-24-148-L04-P>
    No valid paper/electronic statement of credit will be offered. DHA, J-7, CEPO is accredited by the American Council for Pharmacy Education (ACPE) to provide continuing education for Pharmacists. This knowledge based activity will provide a maximum of 18.00 contact hours of pharmacy continuing education credit. Participant CE records will be electronically communicated to CPE Monitor. There is no cost to participate in this activity.
  • 18.00 Dentists and Allied Dental Staff (ADA CERP)

    DHA, J-7, CEPO is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education (CDE). ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at ADA.org/CERP.

    DHA, J-7, CEPO designates this activity for 18.00 continuing education credits

  • 18.00 Physicians (ACCME)

    DHA, J-7, CEPO is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

    DHA, J-7, CEPO designated this Course for a maximum of 18.00 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

  • 18.00 Nurses (ANCC)
    DHA, J-7, CEPO is accredited by the Joint Accreditation/ Interprofessional Continuing Education (IPCE) to provide this Continuing Nursing Education Course for a maximum of 18.00 ANCC contact hours. Nurses should only claim credit commensurate with the extent of their participation in the activity.
  • 18.00 Certificate of Attendance
  • 18.00 Interprofessional Continuing Education (IPCE)

    In support of improving patient care, DHA, J-7, CEPO is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team. This activity was planned by and for the healthcare team, and learners will receive 18.00 Interprofessional Continuing Education (IPCE) credits for learning and change.

Course opens: 
09/09/2024
Course expires: 
10/04/2024
Event starts: 
09/16/2024 - 8:00am EDT
Event ends: 
09/18/2024 - 5:00pm EDT
Part of: 
JMESI Healthcare Management Courses
Add to calendar: 

Defense Health Agency Senior Leadership Team. Presenters have no financial or non-financial relationships to disclose.

Disclosure: DHA J-7 staff, Planning Committee Members and reviewers have no financial or non-financial interest to disclose. All faculty members have no financial or non-financial interest to disclose.

Available Credit

  • 18.00 Physician Assistants (AAPA)
    DHA J-7 CEPO has been authorized by the American Academy of Physician Associates (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for 18.00 hours of AAPA Category 1 CME credits. Approval is valid until Friday, October 4, 2024 - 11:59pm ET. PAs should only claim credit commensurate with the extent of their participation.
  • 18.00 ACCME Non-Physician CME Credit
    DHA, J-7, CEPO is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing education. ACCME Non-Physician CME Credit providers will be provided a certificate of participation for educational activities certified for AMA PRA Category 1 Credit™. ACCME Non-Physician CME Credit providers may receive a maximum of 18.00 hours for completing this Course activity.
  • 18.00 Healthcare Executives (ACHE)
    By attending this program offered by DHA, J-7, CEPO, participants may earn up to 18.00 American College of Healthcare Executives (ACHE) Qualified Education hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation. Participants in this program who wish to have the continuing education hours applied toward ACHE Qualified Education credit must self-report their participation. To self-report, participants must log into their MyACHE account and select ACHE Qualified Education Credit.
  • 18.00 Pharmacists (ACPE)
    <JA4008136-0000-24-148-L04-P>
    No valid paper/electronic statement of credit will be offered. DHA, J-7, CEPO is accredited by the American Council for Pharmacy Education (ACPE) to provide continuing education for Pharmacists. This knowledge based activity will provide a maximum of 18.00 contact hours of pharmacy continuing education credit. Participant CE records will be electronically communicated to CPE Monitor. There is no cost to participate in this activity.
  • 18.00 Dentists and Allied Dental Staff (ADA CERP)

    DHA, J-7, CEPO is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education (CDE). ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at ADA.org/CERP.

    DHA, J-7, CEPO designates this activity for 18.00 continuing education credits

  • 18.00 Physicians (ACCME)

    DHA, J-7, CEPO is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

    DHA, J-7, CEPO designated this Course for a maximum of 18.00 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

  • 18.00 Nurses (ANCC)
    DHA, J-7, CEPO is accredited by the Joint Accreditation/ Interprofessional Continuing Education (IPCE) to provide this Continuing Nursing Education Course for a maximum of 18.00 ANCC contact hours. Nurses should only claim credit commensurate with the extent of their participation in the activity.
  • 18.00 Certificate of Attendance
  • 18.00 Interprofessional Continuing Education (IPCE)

    In support of improving patient care, DHA, J-7, CEPO is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team. This activity was planned by and for the healthcare team, and learners will receive 18.00 Interprofessional Continuing Education (IPCE) credits for learning and change.

Please login or register to take this course.


Access Codes: Some courses require an access code to register. Please reach out to the point of contact at the organization providing the activity for the registration code. The Continuing Education Program Office (CEPO) does not provide access codes.

Accommodations: CEPO provides captions and transcripts to hearing-impaired learners upon request. For real-time closed captioning, contact CEPO at least three (3) business days before the event. If we cannot arrange for live captioning, a video recording and audio transcript will be provided after the event, typically within ten business days. For events delivered by CEPO’s partners, please contact the course instructor to inquire about accommodations.

For more details, or to submit a request, email dha.ncr.j7.mbx.cepo-cms-support@health.mil.